Money Back Guarantee | Returns & Cancellation Policy


Here at My Family Necklace, we strive for excellent, quality jewelry. But if you feel that your item arrived damaged, has an error or any other issues, please inform us immediately. We want to hear from you and will do everything possible to rectify this situation. To get in touch with us concerning a return or cancellation, please email us at



Items can be returned within 60 days from date of purchase with no restocking fee. Customers will need to pay for the  return shipping fee unless item is damaged or has an error, then it will be at our cost. Any shipping cost incurred for the items sent to you will also not be refunded. 

Please coordinate with our Customer Service team at Uncoordinated returns are subject to a restocking fee which is normally 30% of the items' price.



Once your order has been submitted we are immediately beginning the process of production of your personalized items. If you would like to cancel your purchase for free, you  may do so within 24 hours. To cancel your order, please contact us at


My Family Necklace reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please email us at